ISO 9001:2015 norm

ISO 9001:2015 norm


The Faculty of Economics and Business has been recertificated according to ISO 9001:2015 from 2017.

The Faculty of Economics and Business in Rijeka business management is based on the quality assurance policy focused on bringing satisfaction and meeting the needs of its students and other parties by ensuring a high level of the quality of its services. By examining the needs of the students and other interested parties, the Faculty meets their expectations and fulfils their requirements and constantly improves the quality of its services. The Faculty, as a body serving its students and the economy, acts responsibly in the community in which it is active, and in accordance with its reputation.

The Faculty of Economics and Business meets the legal regulations and acts of the Faculty and the University of Rijeka. It is increasingly focused on the implementation of the University of Rijeka Quality Assurance Handbook, as well as the Standards and Guidelines for Quality Assurance in the European Higher Education Area.

In order to accomplish all the tasks, great attention has been paid to the employees who are the carriers of a successful business management with the aim of satisfying all parties. In this sense, the goal of the Faculty is to ensure the satisfaction of all employees by providing professional trainings and giving them the opportunity to develop based on their expert skills and knowledge. The satisfaction of the employees reflects the quality of service provision to students and business excellence.
 
By introducing the quality insurance policy, the Faculty of Economics and Business opted for:

• introduction and improvement of the quality assurance system based on the Standards and Guidelines for Quality Assurance in the European Higher Education Area, as well as on the national and university criteria (norms)
• promoting an active role of all parties and actively encouraging the activity of students within the quality assurance system
• the development of study programs based on scientific research at the Faculty, the University and in accordance with the requirements of modern economy
• actively including students in the process of education and other activities of the Faculty
• encouraging scientific and expert research which guarantee an active role of the Faculty in the development of economy and the community in which it acts
• the transparency and the responsibility in business activities, a constant analysis of the work quality indicators and a periodical revision of quality assurance policy, goals and procedures

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