Consumer Care Intern (m/f) - L’Oréal Adria Balkan

Consumer Care Intern (m/f)

Based in our office in Zagreb

(student contract)

 YOUR ROLE:

We're looking for a new colleague (m/f) who will be a part of our L’Oréal team and be a driving force in the future of beauty industry. Position of Consumer Care Intern requires motivated, agile, and organized person who will be responsible for:

• Managing interactions across our brands' social media channels, live chat, phones and e-mails to offer an excellent consumer experience and create engaging conversations. 
• Ensuring excellent customer service by providing detailed information about our products, brands and the Group. 
• Cooperating closely with Marketing, Digital, Legal, Scientific and Corporate Communication teams. 
• Reaching KPIs while ensuring the high qualitative standard of the service provided. 
• Acting as an in-house consumer care insights expert who connects consumers to the business by generating actionable reports that leads to optimization and efficiency in performance. 

THE IDEAL PROFILE:

• Preferably holds a Bachelor’s Degree
• Has excellent written and verbal communication skills 
• Has strong interpersonal and organizational skills
• Is an efficient multi-tasker
• Has high orientation to details 
• Works with responsibility and autonomy
• Is skilled in MS Office (with focus on Word and Excel)
• Fluent in English and Croatian language (Slovenian is a plus)